OVERVIEW
Welcome to the Studio Queen 318 website.
This website is operated by Studio Queen 318 ABN 70 517 023 587.
Studioqueen318.com.au is an online service provided to you for your personal use for the sale of bags, accessories and other items.
Throughout the site, the terms “we”, “us” and “our” refer to Studio Queen 318.
By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”).
These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
CONTENT
We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
Your submission of personal information through the store is governed by our Privacy Policy.
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
ACCOUNTS REGISTRATION
You may register for an account on our website by clicking the “my account” button, located at in the footer of the website. After adding your details, a verification link will be sent to your email address.
When creating an account, you will be prompted to choose a password. This password must be kept confidential at all times.
You are responsible for any activity that occurs on your Account, including any orders placed using your Account. We are not responsible for any unauthorised activity on your account if you fail to keep your password secure.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
PRODUCTS & PURCHASES
Each item produced is of limited edition. Specific items bought are created by hand and will be made upon order.
Custom orders may be accepted. This will need to be discussed prior to purchase.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any colour will be accurate.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time.
Certain content, products and services available may include materials from third-parties.
You may not use our products for any illegal or unauthorised purpose nor may you violate any laws within your country (including but not limited to copyright laws).
PRICES AND PAYMENT
All payments are in Australian Dollars.
Prices for our products are subject to change without notice.
By using our online service, you must pay for an order in full at time of ordering, and must have sufficient funds, credit or other payment facilities to cover the purchase.
Payment can be made via credit card, visa and PayPal. Credit card information is always encrypted during transfer over networks.
Prices charged to customers overseas will be subject to exchange rate and payment supplier you are using.
We reserve the right at any time to modify or discontinue products without notice at any time. This may be due to not being able to source certain materials.
RETURNS
Products ordered from Studio Queen 318 online shop or custom made to order is covered by a 3 month warranty. Once inspected, any obvious defects that are not due to normal wear and tear will be offered as a repair or replacement.
Refunds or returns of any pieces ordered from the website, or made custom to order, are not accepted unless the item is deemed faulty upon receipt. If this is the case, we will happily repair or replace it.
Any damage caused to any item by the customer will not be covered, however a repair fee can be offered. If damage is caused to an item by the customer, we strongly recommend to first seek help with your local repairer, who may be able to repair it at a significantly lower cost, especially if you are a customer located outside Australia.
DELIVERY
As our products are made upon order, delivery will generally be between 2-4 weeks, unless otherwise advised.
Once your product is ready, we aim to dispatch your order within 3 business days. In some circumstances the handling time may be longer. We are not responsible for the delivery times of the delivery service used for your order.
We are unable to deliver to PO boxes outside of Australia. If you are located outside of Australia, we will request a street address and contact number for the delivery Location to avoid delays with delivery.
INDEMNIFICATION
You hereby indemnify Studio Queen 318 from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising as a consequence of your use of the Website (including communication and purchases from the website) and these Terms and Conditions.
CHANGES TO TERMS OF SERVICE
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
You can review the most current version of the Terms of Service at any time at this page.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@studioqueen318.com.au
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We stand by the quality of our products. Materials are sourced individually, and as a business, we always aim for quality, uniqueness and high standards. Each product is photographed and documented carefully and in detail to ensure that the ‘new owner’ makes an informed decision before each purchase.
You must remember that Leather isn’t perfect! it’s an ancient material used to clothe and house many civilisations, it weathers, fades, softens, and takes the shape of its owner……. With time your precious item will soften, fade and become ‘battle weary’ from its day to day life, …. If you have any questions regarding any product before purchasing, please do not hesitate to get in touch!